What is Help Scout?

Help Scout is a cloud-based customer service software designed primarily for small and medium-sized businesses looking to provide efficient, personalized customer support. It combines email-based customer support with features that help teams manage communications, create self-service content, and deliver proactive service. Help Scout is known for its simplicity, ease of use, and ability to enhance the customer service experience without the complexity of traditional enterprise help desk solutions.

Help Scout is ideal for businesses that value a straightforward, effective approach to customer support. It is particularly popular among companies that prioritize maintaining a personal touch with their customers while managing support requests at scale.